Have you ever paused to think about the real impact of the customer experience your business is offering? Is it lifting your brand up or dragging it down, along with the morale of your team? The consumers of today expect nothing short of excellence, so understanding the consequences of poor customer service is vital. So, what does poor customer service actually cost you? Let’s delve into the details—it might just… Read more
Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. What the RBA is really looking at when it sets interest rates Eight times a year, the Reserve Bank meets to decide whether to raise, hold or cut interest rates. The decision impacts the 3.2 million Australians who have a mortgage on their own home and has flow-on effects across the entire… Read more
Delegation is a skill often discussed but rarely mastered, especially by small business owners who are wearing multiple hats. The balancing act of managing daily operations while pushing for growth can be overwhelming. Imagine if you could free up hours in your day to focus on strategic decisions rather than getting bogged down in every minute detail. This is where the art and science of delegation come into play. By… Read more
Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. Is this employment data a sign we are nearing the end of the great resignation? New data on the Australian workforce could suggest the great resignation may be winding down, at least here in Australia, anyway. Findings from Mercer’s Total Remuneration Survey published as part of its Australian Salary… Read more
Setting financial goals for your business may be one of your most important responsibilities as a leader and business owner. Your financial goals serve as far more than wishful projections, they form the backbone of your road map for success, internal and external. Financial goals are something that every single business should possess regardless of its market, model or size. Let’s explore how you can set and track financial goals… Read more
Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. Australia ‘not immune from trade tensions’, Chalmers says Australia’s economy will not be immune from escalating trade tensions, Jim Chalmers has warned, as the Albanese government prepares itself for an incoming Donald Trump administration. In a speech on Monday, the treasurer will outline the risks of an “uncertain world characterised… Read more
A solid sales strategy will help you consistently grow your business. It will give you a framework for generating more leads, closing more deals, and ultimately increasing your revenue. From nurturing existing accounts to thought leadership and effective pricing discussions, here are some actionable steps for a winning sales strategy. Nurture existing accounts: Schedule regular check-ins with current customers to maintain relationships. Use social media to engage with customers through… Read more
Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. Australia inflation slows but sticky core to push RBA cut to 2025 Australian consumer price inflation slowed to a 3.5 year low in the third quarter, though the core measure was still sticky and reinforced market wagers that the central bank won’t start cutting rates until next year. Overall,… Read more
Time management skills are increasingly important in a world where people seem to rush headlong from one crisis to another. Add in the effect of social media and addictive computer games that can be accessed from anywhere at any time and it’s no wonder that some people struggle to fit everything into their days. So what can be done about it? How about invoking D to the Power of Four?… Read more
Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. How Australia’s housing market compares to the rest of the world Australia lags behind much of the world when it comes to home ownership, and households are taking on far more debt to buy a house than in other similar nations. Less than two-thirds of Australians (63 per cent) own their… Read more
Procrastination can be a formidable foe for small business owners. With endless responsibilities, it’s easy to fall into the trap of putting off important tasks for later. But fear not! Here are some practical solutions that can help you slay procrastination once and for all. 1. Eat the frog first Ever heard of the saying “Eat the frog first”? It’s a productivity hack inspired by Mark Twain’s advice to tackle… Read more
Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. ‘Every chance’: Massive rates prediction A number of telltale signs have emerged indicating the Reserve Bank is planning a major, surprising pivot within a few short weeks. Global payment processors issue warning to RBA over card fee restrictions Global payment processors Mastercard and Visa have threatened to stop refunds… Read more
Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. Hiring new employees for the festive season? As the festive season approaches, you may be thinking of hiring new employees to help with your business. Here are some key things to remember when it comes to your tax and super obligations. Reserve Bank ‘having a bet each way’ on… Read more
In the wake of the pandemic, many small business owners have become increasingly concerned about fraud. According to SAP Concur, a staggering 85% of businesses surveyed expect the risk of fraud to continue even after the pandemic. Making matters worse, many fraudulent acts originate from within businesses themselves. Below you will find some essential internal controls that you can implement to safeguard your business and mitigate the risk of financial… Read more
Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. Banks ordered to refund millions of Aussies Nearly two million Aussies could soon receive hundreds of dollars after multiple major banks were ordered to issue more than $28m in refunds. A report by ASIC reveals that some banks have kept low-income customers in high-fee accounts, leading to financial strain.… Read more
When you’re ready to take your business to the next level, you might start thinking about “scaling”. No, it’s not just a fancy term for growth, it’s about doing more with less. Scaling is about increasing your revenue without needing to proportionately increase your resources—pretty cool, right? It’s like sending an email: whether you send it to 100 people or 100,000, your effort is the same. The trick to scaling… Read more
Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. Survey reveals Australian CEOs confident of economic improvement KPMG CEO Andrew Yates has revealed some of the big economic pressures that chief executives are currently feeling at the moment. Mr Yates joined Sky News Business Reporter Ed Boyd to discuss KPMG’s annual CEO survey that revealed one in two… Read more
Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. Leading Australian economists tip interest cut rate in February Leading Australian economists say the RBA will deliver a gift to cash-strapped households in February, but one key player is holding firm on a rate cut this year. Polling of 34 keen Australian economic minds shows 15 of the experts… Read more
Working hard can only make you more money but does not grow your money or keep it safe. And that’s where investing comes into the picture: it fights inflation, grows money multiple times, and can help secure your future. Here we have curated a list of eight factors that you need to consider before investing: Understand your investment objective This is the first step. Decide what your main investment focus… Read more
Understanding financial statements might sound daunting, but it’s crucial for small business owners to stay on top of their game. Each financial report offers unique insights into different aspects of your company’s health. This listicle will break down the essentials, helping you make informed decisions and ultimately steer your business toward success. 1. Balance sheet What is it? The balance sheet provides a snapshot of your company’s financial position at… Read more